Privacy policy
# **Privacy Policy**
At Joviaz, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.joviaz.com](http://www.joviaz.com) (the "Site") and make a purchase from our Shopify store.
Please read this policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined here. If you do not agree, please do not use our Site.
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## **1. Information We Collect**
We collect information that you provide directly to us and information that is collected automatically.
### **A. Information You Provide Voluntarily:**
* **Personal Identifiers:** Name, billing and shipping address, email address, and phone number.
* **Commercial Information:** Records of products purchased, considered, or viewed.
* **Payment Information:** Credit/debit card details are processed securely by Shopify Payments and/or PayPal. We do not store full payment card numbers on our servers.
* **Account Information:** If you create an account, a username and password.
* **Communications:** Any correspondence with our customer service team (emails, chat transcripts).
### **B. Information Collected Automatically:**
* **Device & Usage Data:** IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates/times of your visits.
* **Cookies & Tracking Technologies:** We use cookies, web beacons, and similar technologies to enhance your experience, analyze trends, and administer the Site. You can control cookie settings through your browser.
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## **2. How We Use Your Information**
We use the information we collect for the following business purposes:
* **To Fulfill Your Orders:** Process transactions, ship products, send confirmations, and provide customer support.
* **To Communicate With You:** Send you transactional emails (order updates, shipping notifications), respond to inquiries, and send you information about our products, services, and promotions **if you have opted in**.
* **To Improve Our Site & Services:** Analyze how customers use our store to optimize layout, product offerings, and marketing.
* **To Prevent Fraud & Ensure Security:** Monitor for fraudulent transactions and protect against misuse of our Site.
* **To Comply with Legal Obligations:** As required by applicable law, regulation, or legal process.
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## **3. How We Share Your Information**
We do not sell your personal information. We only share it in the following limited circumstances:
* **Service Providers:** Trusted third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping (e.g., Canada Post, UPS), email delivery, and marketing analytics. They are contractually obligated to protect your data.
* **Legal Compliance:** If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
* **Business Transfers:** In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
* **With Your Consent:** In any other situation, we will ask for your explicit consent before sharing.
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## **4. Your Rights & Choices**
Depending on your location, you may have certain rights regarding your personal information:
* **Opt-Out of Marketing:** You can unsubscribe from promotional emails by clicking the "unsubscribe" link at the bottom of any email.
* **Access & Correction:** You can access and update your account information by logging into your account on our Site.
* **Do Not Track:** Our Site does not currently respond to "Do Not Track" signals. You can manage tracking through your browser settings.
* **Cookies:** Most web browsers allow you to control cookies through their settings preferences.
For other requests regarding your data (deletion, portability), please contact us at privacy@joviaz.com. We will respond within a reasonable timeframe as required by law.
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## **5. Data Retention**
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes). When we no longer need your information, we will securely delete or anonymize it.
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## **6. Security of Your Information**
We implement a variety of technical and organizational security measures designed to protect your personal information. We use industry-standard encryption (SSL) to protect data transmissions. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
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## **7. Third-Party Links**
Our Site may contain links to third-party websites (e.g., social media, blog links). This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of any third-party site you visit.
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## **8. Children's Privacy**
Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with information, please contact us so we can delete it.
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## **9. International Data Transfers**
Our store is hosted on Shopify Inc., which may store and process your data in the United States, Canada, or other jurisdictions. By using our Site, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
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## **10. Changes to This Privacy Policy**
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated "Last Updated" date. We encourage you to review this page periodically.
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## **11. Contact Us**
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
**Joviaz**
Email: privacy@joviaz.com
Mailing Address: [Your Business Address, if desired]
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*This policy is designed for a business operating in Canada and using Shopify. It is a template and should be reviewed by a legal professional to ensure full compliance with applicable laws, such as Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), the GDPR for European customers, and the California Consumer Privacy Act (CCPA).*